Frequently Asked Questions
If nothing happens when you attempt to launch a course, your browser’s pop-up blocker may be stopping the window from opening. To override the most common ...
Tue, 28 Jan, 2020 at 5:44 PM
Click on the Forgotten your username or password? link to reset your password. If your account has been set up correctly, you can trigger an email to be...
Mon, 27 Jan, 2020 at 4:58 PM
Please contact your course administrator who will be able to ensure that you are correctly enrolled on the course.
Wed, 20 Dec, 2017 at 12:25 PM
Please ensure that you have disabled any pop-up blockers within your browser using the instructions here. If you are still experiencing issues launching...
Fri, 27 Mar, 2020 at 4:31 PM
Initially, press the F11 key with the course window open. This removes the frame of the browser, displaying more of the screen’s active area. To restore yo...
Tue, 28 Jan, 2020 at 5:48 PM
A stable Internet connection is required for the videos to display correctly. A video may appear outside of the frame until it has fully downloaded. If you ...
Tue, 28 Jan, 2020 at 5:54 PM
If your completion does not appear for you, it's possible that your progress has not recorded correctly. This is most commonly caused by a dropped Inter...
Tue, 28 Jan, 2020 at 6:06 PM
In order to update an existing account, you need to change the settings during the upload process. Please reprocess the document using the below setting...
Fri, 27 Mar, 2020 at 4:21 PM
If there are any errors on the CSV spreadsheet, it will not process successfully. Before proceeding, please double-check: your learners all have unique ...
Mon, 27 Jan, 2020 at 4:57 PM